Support
Answers to the questions we get most, and a direct line to a human if none of them fit.
My song failed to generate. Was I charged a credit?
No. If generation fails or you cancel it, the credit is returned automatically. If your balance still looks wrong, email us with the approximate time and we will correct it.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us. Open Settings, tap your Apple ID, choose Subscriptions, then select Songify.
I paid but the app still shows me as free.
Open Settings inside Songify and tap Restore Purchases. This re-reads your entitlements from the App Store. If it still does not unlock, email us and include the Apple ID region you purchased from.
Can I use the songs commercially?
Yes, where your active plan allows it. See the Terms of Service for the exact conditions, including the rule against imitating a real, identifiable artist.
Where are my songs stored?
On your device. They are not uploaded to our servers, which also means deleting the app deletes them. Save anything you want to keep before uninstalling.
How do I request deletion of my data?
Email us and we will confirm what we hold and erase it. Because songs and settings live on your device, deleting the app removes most of it immediately.
Still stuck?
Email us with your device model, iOS version, and what you were doing when it went wrong. We answer every message.